Question: Faced with variable demand and a perishable capacity, a service manager can smooth demand by _ _ _ 1 . increasing the customer self -

Faced with variable demand and a perishable capacity, a service manager can smooth demand by ___
1.increasing the customer self-service content of the service
2.using reservations and appointments
3. using part-time help during peak hours
4. scheduling workshifts to vary workforce needs according to demand

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