Figure $4-17($duplicated below$)$ shows the ideas for how to try the solution of improving customer service and increasing referrals for six months.

FIGURE $4-17$

$\backslash$table$[[$Survey customers,Sponsor event for home buyers$],[$Send links or DVDs of virtual tours,$\backslash$table$[[$Update contact management$],[$software$]]],[\backslash$table$[[$Do in three stages: March $1-15,],[$May $1-15,$ and September $1-15$