A AaBb A Head Get Ready 2. Now you try it In the following space, identify the objectives and tasks for putting the solution into practice, based on the details shown in Figure 4-17. In the following table, organize the tasks into an action plan based on the following table: Sage Realty needs to improve Survey customers ($75 for customer service Better customer service will Increase referrals (and sales) Overall budget is $800 online survey, plus $125 for phone calls)-Barbara Norman can do this 8 hours/week Send links or DVDs of virtual tours ($100 for DVDs, $20/week postage)-all agents can do this for 2 hrs/week Do in three stages: March 1-15, May 1-15, and September 1-15 Sponsor event for home buyers ($200 plus $50 for invitations)- Carla Marcus, 6 hours Update contact management software ($100 for upgrade)- Frank Conti, 1 hour plus 2 hours training Follow-up social events with recent customers ($25/week)- all agents for 2 hrs/week D Action Plan: Increase real estate sales for Sage Realty Objective: Budget: Action Cost Time Schedule Start-up expenses Weekly expenses Submit the document to your instructor as requested. English (United States) Accessibility: Investigate Focus + Part 4 Independent Challenge 2 1. Get ready Help Sage Realty Services find a solution to a problem. Complete the following steps. Figure 4-17 (duplicated below) shows the ideas for how to try the solution of improving customer service and increasing referrals for six months. FIGURE 4-17 Survey customers Sponsor event for home buyers Send links or DVDs of virtual tours Update contact management software Do in three stages: March 1-15, May 1-15, and September 1-15 Organize follow-up social events with recent customers 2. Now you try it In the following space, identify the objectives and tasks for putting the solution into practice, based on the details shown in Figure 4-17. In the following table, organize the tasks into an action plan based on the following table: Sage Realty needs to improve customer service Better customer service will increase referrals (and sales) Qual dan in Conn. nited States) Accessibility: Investigate Survey customers ($75 for online survey, plus $125 for phone calls)-Barbara Norman can do this 8 hours/week Send links or DVDs of virtual tours ($100 for DVDs, $20/week postage)-all agents can do this for 2 hrs/week Sponsor event for home buyers ($200 plus $50 for invitations)- Carla Marcus, 6 hours Update contact management software ($100 for upgrade)- Frank Conti, 1 hour plus 2 hours training