Final answer: Zappos' management style is based on the belief that employees should be trusted to make decisions and take ownership of their work. This management style has enabled Zappos to create a culture of trust and respect among its employees. This trust and respect has led to increased employee satisfaction and productivity.

Zappos' management style also emphasizes the importance of customer service. Zappos believes that customer service is the key to success and has created a customer service culture that is second to none. This customer service culture has enabled Zappos to become one of the most successful companies in the world.

Yes, the Zappos experience provides us with a credible reason to be students of management because Zappos is a company that has successfully implemented a unique management style that has led to its success.