Question: Firms can close the q , lap by getting employees to meet or exceed service standards when the service is delivered by empowering service providers,

Firms can close the

q,

lap by getting employees to meet or exceed service standards when the service is delivered by empowering service providers, providing support and incentives, and using technology where appropriate.

Multiple Choice

communications

delivery

acceptance

standards

Firms can close the q, lap by getting employees to meet

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