Focusing on the three key service elements below and ensuring that service employees have the supports they need to prevent role conflict and sabotage, please plan a service delivery team for two companiesTim Horton'sandStarbucks.These companies have very different service cultures even though they are in the same industry. Your primary goal is to determine how their respective service environments influence consumers' experiences and expectations, comparing each other.

• identifying the cycle (failure, mediocrity, or success) most common to the industry.
• explaining how each company motivates and energizes talent, based on staff engagement.
• describing what training can offer employees.