Question: Following the tech's instructions step - by - step, he was able to permanently repair the computer. Which of the options below best describes what
Following the tech's instructions stepbystep, he was able to permanently repair the computer. Which of the options below best describes what Antonio did when he "chatted" with the manufacturer's technician?
a Responded to information on the internet by requesting more and posing questions
b Accessed information at a time and place convenient to the customer
c Engaged in twoway interaction between the technician for the ebusiness and the customer
d Chose between content offered by the ebusiness
e Read customer reviews about the product
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