Question: - follow-up - pre-approach - approach - closing-the-sale - presentation The step of the personal-selling process is a critical step in creating customer satisfaction and

- follow-up - pre-approach - approach -

- follow-up - pre-approach - approach - closing-the-sale - presentation

The step of the personal-selling process is a critical step in creating customer satisfaction and building long-term relationships with customers. 2010 (46

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