Question: For all the parameters under consideration in the table below, if you were heading the benchmarking team in your hospital, 1. Prioritize what parameters you

For all the parameters under consideration in the table below, if you were heading the benchmarking team in your hospital,

1. Prioritize what parameters you would like to initiate improvements first, second.

2. Comment what quality improvement initiatives you would recommend for each parameter, in order to move up the scores.

Please keep in mind: Benchmarking should not just involve comparing your hospital with national averages

Parameters of Study Our hospital (Score out points) Overall patient satisfaction 71.9 Check-in 67.0 Nurses (Availability and 79.3 Proficiency) Doctors (Availability and 66.1 Proficiency) Ability to conduct in-house Tests 45.5 Waiting time for patients 54.6 National average of 100 (Score out of 100 points) 82.5 79.0 84.4 85.4 85.8 87.5

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