FOR DISCUSSION

Problem$-$Solving Perspective

$1.$ What is the underlying problem in this case from the regulators$$ perspective?

$2.$ What role do you believe Wells Fargo$$s executive lead$-$ ership played in the RSP and auto insurance scandals?

$3.$ What do you think regulators should have done to encourage permanent change in Wells Fargo$$s culture and prevent similar problems in the broader banking industry?

Application of Chapter Content

$1.$ Using the competing values framework as a point of reference, how would you describe the organizational culture under CEO Kovacevich and under CEO Sloan? Provide examples to support your conclusions.

$2.$ How do you think new branch employees learned the culture at Wells Fargo?

$3.$ Describe how Wells Fargo$$s new CEO might use the $12$ mechanisms$/$levers for culture change to improve the bank$$s culture.

$4.$ Describe Wells Fargo$$s organizational structure be$-$ fore Scharf took over the bank. Then describe the structure after he became CEO. Explain the key dif$-$ ferences, including what impact you think the changes will have.

$5.$ What is the most important lesson from this case? Discuss.