For the first question, read the case "Implementing a Performance Management Communication Plan at Accounting, Inc." on page 220 and think about the components of a good communication plan and answer the following:

Evaluate Accounting Inc.'s communication plan. Specifically, does it answer all of the questions that a good communication plan should answer? Which questions are left unanswered? How would you provide answers to the unanswered questions (if any)?

For the second question, read the case "Implementing an Appeals Process at Accounting, Inc." on page 220 of the textbook and assess the process to implement an appeals process. Answer the following question: If you were to design an appeals process to handle these complaints well, what would be the appeal process? Describe the recommended process and why. Be sure to support your answer.

Other chapter topic questions: What are some forms of cognitive bias? How can these be exacerbated when they are coupled with an individual's resistance to change? What are the potential solutions to mitigate these special challenges? Compare and contrast Rater Error Training and Behavioral Observation Training and how they may control for assessor biases.