*For the following active listening strategy, write an example in the appropriate blank.

1. Responding Empathetically

Empathy is the ability to understand things from the other person's point of view. Empathetic responses communicate acceptance and your willingness to listen to the speaker.

Respond empathetically when: - You want to convey acceptance and establish rapport with the speaker. - You want to encourage the speaker to continue talking to you.

Example

Speaker: I am frustrated by continually being told I am empowered to do my job when the truth is that what I work on and how I do that work is still highly controlled.

*Listener: ...