For this assignment, you are going to compose two emails, aimed at different audiences with slightly different purposes. Therefore, while they share the characteristics of business correspondence (formal salutations, closings, and correct positions), the tone and content may differ.

• Message: A clients insurance premium payment did not post correctly. The client, Ava Schwartz, contacted you and informed you of the error. You have corrected the error and the payment is now posted and will reflect on the next statement. Draft an email apologizing to the client for the error and informing her of the resolution.

Professionalism: Make sure you are using the proper names and positions in your

correspondence. Ensure that your tone is appropriate. Use CC, BCC and FWD

options wisely and only if needed. Use proper email etiquette.

Clarity: Your emails should clearly state what you are communicating, e.g. what

you need, what you are apologizing for, etc.) and should omit extraneous

information.

Concision: Your email should convey the message quickly and effectively while

still including proper formatting and salutations/closings.

Thank you!