For this assignment, you will document process of borrowing a library book below in AS$-$IS process map. Once documented, you will identify issues and explore various solutions. Once your analysis is complete, you will redesign the process supported by your analysis in TO$-$BE process map.

$2.$ Deliverable

$2\mathrm{.}1$ Business Process Report

$2\mathrm{.}1\mathrm{.}1$ Process Analysis

In this section, you will analyze the existing problems associated with the process model that you modeled.

Identify TWO or more critical issue with the process you modeled. Then, identify and describe the sources of the issue. Describe the issue and potential causes. Be sure to include the impact of the issue on the business process.

$2\mathrm{.}1\mathrm{.}2$ Process Redesign

In this section, you will redesign one or more sections of the given process to eliminate the source$($s$)$ of the identified issue. Describe the changes made as well as the rationale for making these changes.

Be sure to include how the redesign positively impacts the issue and any trade$-$ offs made.

$2\mathrm{.}2$ Two Process Maps

$2\mathrm{.}2\mathrm{.}1$ AS$-$IS Process Model

In this section, you will document the $"$as$-$is$"$ business process using BPMN $2\mathrm{.}0.$ Make sure your process model includes all of the elements described or derived from the data $($i$.$e$.,$ all the pools, lanes, activities$/$ steps, events, gateways, and information artifacts$).$

$2\mathrm{.}2\mathrm{.}2$ TO$-$BE Model

$1$

Develop a $"$TO$-$BE$"$ BPMN process model that captures your process improvements. Clearly highlight how your to$-$be process model is different from your as$-$is process model $($e$.$g$.,$ you can color the different elements in your model and$/$or describe the main changes$).$ Pay special attention to the role of technology $($e$.$g$.,$ whether specific tasks can be automated$).$

$3.$ Process Description

Student A needs to borrow from university library in next four weeks. Student A submits a request $($F$2$F or electronic$)$ to borrow the book.

Sometime later, Student A receives a status update indicating that the book is loaned out$/$not available for a loan or available for pick up$.$

If the book is loaned out, student A can decide to either to cancel the request, if it is loaned out for over four weeks and the process ends with student A cancelling the request, or if the book is on loan for three $($or less$)$ weeks, student A can place a request for reservation hold.

After three weeks, student A receives a status update saying that the book is available for pick up$.$ The process ends with student A receiving the book on a four$-$week loan.

If the book is not available at the university library, student A can submit interlibrary loan $($ILL$)$ request. ILL request is sent to nearby libraries, processed, and replied to by nearby librarians. Once ILL request is processed, student A receives status update indicating whether the book is available for ILL.

If the book is available for ILL, student A needs to submit a request to borrow the book from another library via university library. Once the book is at the university library, student A receives a status update indicating that the book is available for a pickup at the university library. The process ends with student A receiving the book on a four$-$ week loan.

If the book is not available for ILL, student A can cancel the request.

If the book is available for loan, student A needs to submit an order to borrow the book

and the process ends with student A receiving the book on a four$-$week loan.