For this assignment, you will need to provide a written script of a yerbal warning that you will give to an employee who was rude to a customer. You are the store manager of a grocery store. Sonia is a cashier with five years seniority with a clean discipline record Sonia was rude to a customer when she yelled at a customer to to pack their own groceries in front of other staff and customers. Instructions: As the store manager, write a script of what would you say to Sonia that a- would constitute a verbal warning Ensure to cover the three required parts to any discipline.

1. Explain the wrongdoing & why it's bad

2. Identify what good behavior looks like

3. Provide consequence failure to improve

You will be graded on the thoroughness of message and overall professionalism, including grammar and readability

please don't copy from chegg