For this assignment, you will need to provide a written script of a verbal warning that you will give to an employee who was rude to a customer. You are the store manager of a grocery store. Sonia is a cashier with five years seniority with a clean discipline record. Sonia was rude to a customer when she yelled at a customer to pack their own groceries in front of other staff and customers. Instructions: As the store manager, write a script of what would you say to Sonia that would constitute a verbal warning. Ensure to cover the three required parts to any discipline

Grading/Requirements: You will be graded out of 5 points (1 point for each required part for any discipline, 1 mark for thoroughness of message, and 1 mark for overall professionalism of message) Note: your assignment will receive a grade of zero if: it is not a verbal warning and/or it does not contain references and/or it is not about an employee who was rude to a customer