Question: For this short paper, you will write a two-page narrative describing an experience with an ineffective government process that you have dealt with. It can

For this short paper, you will write a two-page narrative describing an experience with an ineffective government process that you have dealt with. It can be a federal, state, county, local, or human service agency. Describe how you would improve that process by applying the three critical components for a customer-centered culture:

Redefining service as tangible products
Defining customers by their roles
Concentrating on outcome-focused innovation

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