Question: FOR TOTAL QUALITY MANAGEMENT 2. Generate the key relations between quality, continuous improvement and customers based on the discussion excerpt and the questions below :

FOR TOTAL QUALITY MANAGEMENT

2. Generate the key relations between quality, continuous improvement and customers based on the discussion excerpt and the questions below :

Have We Spoiled Customers? If you want to understand how the worldwide quality movement has benefited consumers, just look at automobiles. What used to be considered a luxury option is now just standard, said one quality manager. That is precisely the problem, said another quality manager, We have spoiled the consumer. Now customers will never be happy no matter what we do.

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