FORUM DESCRIPTION AD 3(19) Case Problem on Communicative Styles (1) Ray It has been employed at CanTrust Real Estate for almost two years. Prior to receiving his real estate licence, he was a property manager with a large real estate agency in another community. During his first year with Can Trust he was assigned to the residential property division and sold properties totaiting 53875000. He then requested and received a transfer to the commercial division Three months ago, ay obtained a commercialisting that consisted of 10.5 hectares ( 26 acres of land near a growing residential neighbourhood. The stoned commercial and appears to be deally suited for a medium and shopping centre. Hay prepared a detailed prospectus and sent it to Vera Maynard, President of Consumer Growth Corporation, a firm specializing in development of shopping centres. One week later he received a letter from Ms. Maynard requesting more information Shorty after receiving Ray's response, Ms. Maynard called to set up an appointment to inspect the property. A time and date were finalized, and Ray agreed to meet her plane and conduct a tour of the property Ray is quitt, amiable person who displays the supportive communication style. Friends say that they like to spend time with him because he is a good listener. Questions 1. Ms. Maynard displays the characteristics of Directive communication style, how should Ray ito conduct himself during the meeting especific as you describe how those behaviours that would be admitted to Ms. Maynard 2. If Ms. Maynard wants to build rapport with Ray ito, what behavior should she display? 3. It is not a good idea to put a label on someone and then assume the label tells us everything about the person As Ray attempts to build rapport with Ms. Maynard, what other personal characteristics should he try to identify and why