Question: FreshDirect opted for customer - focused error handling because Question 6 options: it was less expensive than focusing on technology issues. it was less expensive

FreshDirect opted for customer-focused error handling because
Question 6 options:
it was less expensive than focusing on technology issues.
it was less expensive than losing a lifetime of orders from the customer.
the CEO wanted to connect directly with unhappy customers.
it would have been more expensive to offer credits on future orders.

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