Question: FreshDirect opted for customer - focused error handling because a . it was less expensive than losing a lifetime of orders from the customer. b

FreshDirect opted for customer-focused error handling because a. it was less expensive than losing a lifetime of orders from the customer. b. it would have been more expensive to offer credits on future orders. c. it was less expensive than focusing on technology issues. d. the CEO wanted to connect directly with unhappy c

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