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The most important decision a leader makes is to decide the team's culture. The culture starts with the leader, and the followers look up to the leader and follow them as role models. The leader sets the tone for the team. For example, if a leader works after hours and expects a response right away, the followers are bound to work after hours, which becomes the team's culture. Whereas when the leader tells the followers the importance of work-life balance and does not send any email after hours, the team can relax after work and come back to work rejuvenated the following day. It is a conscious decision that a leader must take every day.

A trusting work environment is a culture where I would want to work. It keeps the team cohesive and also content. Content employees are engaged employees. As Northouse said, emotions drive people, and people drive production, so the production will follow if the leader can handle the emotions of their followers. In a trusting environment, the leader has to decide what kind of behaviors are permissible and what would hurt the team's morale. In a trusting environment, people rely on each other. They can delegate easily and take care of others responsibilities. A leader must build trust in the team and make several decisions to keep the culture alive throughout the day.