Give the answers in your own word. Do not copy-paste. 1.a. Explain the different touchpoints a user
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Give the answers in your own word. Do not copy-paste.
1.a. Explain the different touchpoints a user could have with an organization in their online journey.
2.b. Explain the importance of Customer Relationship Management (CRM) systems and automation in moving users forward in their journey.
Related Book For
Understanding Cross Cultural Management
ISBN: 9781292015897
3rd Edition
Authors: Marie Joelle Browaeys, Roger Price
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