Question: Given the choices customers face today, how do they decide which product or service to buy? Different customers are attracted by different attributes. Match the

Given the choices customers face today, how do they decide which product or service to buy? Different customers are attracted by different attributes. Match the correct description to each of the attributes

Quality

Answer

1

Make a Great Product or Deliver a Great Service

Flexibility and New

-

Product Introduction Speed

Answer

2

Change Its Volume

Coping with Changes in Demand

Answer

3

Change its delivery mode

Delivery Reliability

Answer

4

Deliver it when promised

Cost or Price

Answer

5

Make the Product or Deliver the Service expensively

Delivery Speed

Answer

6

Make the Product or Deliver the Service Quickly

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