Given the problem, create a RICH PICTURE: PROBLEM STATEMENT: Your client is a small local clinic providing essential health services to the community such as patient check-ups, creating referrals to hospitals, providing medical prescriptions, billing, and performing patient follow-ups to ensure the continuation of patient care. They have operating for 5 years now and with the increase of patients visiting the clinic, they have identified the following business problems:

Inability to manage their patient records due to the increasing number of patients wanting to avail their services.

Unable to keep track of their patient medical history (including prescriptions) and provide appropriate medical advice (and referrals) during appointments.

Lack of visibility of patient appointments that inhibits them from effectively planning staff allocations

Keeping on top of their finances, especially around patient invoices, billing, tracking, and management of accounts.

Due to the size of their clinic, they have been using paper-based forms and some excel spreadsheets to manage clinic operations. The client wanted to explore the option of procuring a new software solution that will support their business operations. Your team has been asked to build software for the clinic to streamline key processes and enable them to deliver better services to the patients.