Gymo Co. is one of the world's leading health and fitness chains, with a wide range of branches in GCC. Gymo plans to launch a new innovative mobile app to address their customers (gym’s members). It will offer unique in-app experiences for members. This creates a level of communication with clients like never before. Gymo will track the Progress of gym members such as: tracking steps, calories, exercise, or metrics such as heart rate and weight, visually showing your members how well they are progressing is a great way to motivate and support them. This mobile app will provide easy communication with members anytime and anywhere. Whether it’s a class update, the schedule has changed, reminders, exclusive offers or personalized discounts, notification will be pushed immediately to their smartphone. Moreover, members are allowed to directly book classes and courses, monitor their payment, make secure payments, and keep up to date with their membership plan through the membership platform in the proposed app. To add more value, the mobile app will be integrated with wearable devices like Jawbone or Android Wear to help the members stay on track of their health. Also, to build brand loyalty and keep members engaged through the mobile app, Gymo will provide valuable content including blogs, nutrition tips, podcasts, and exercise videos. Joseph Lortan, Gymo' financial controller, estimated the project's budget to be around $100,000.

the question 1 : fill the Root cause field and the Triggers field in this risk register below (they are empty):

 

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No R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 Rank 1 2 3 Risk Software Bugs Data Breach User Adoption Integration Challenges Poor Network Connectivity Financial Constraints Competition 4 5 6 7 8 Staff Training 9 Privacy Concerns 10 Content Management Member Dissatisfaction 11 12 Changing Technology Description Potential software bugs or glitches that may cause the app to crash or malfunction Risk of unauthorized access or hacking leading to a breach of customer data Difficulty in navigation or complex interface leading to low app usage or customer dissatisfaction Compatibility issues with wearable devices, resulting in the inability to sync data Weak or unstable network connection leading to the inability to access app features or sync data Insufficient funds for app development and maintenance, which may hinder project completion or required features delivery Entry of new fitness app competitors, potentially resulting in a loss of customers to competing apps Lack of training for staff on app usage and features, leading to inadequate customer support Non-compliance with data protection laws, resulting in potential legal actions or fines Inadequate content creation and management, leading to a lack of valuable and engaging content for app users Inability to meet member expectations, resulting in a decline in customer satisfaction and retention Rapid advancements in technology may render certain app features outdated or incompatible in the future Category Technology Security User Experience Integration Infrastructure Budget Market Human Resources Legal/Regulatory Content Strategy Customer Experience Technology No R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 Rank 1 2 3 Risk Software Bugs Data Breach User Adoption Integration Challenges Poor Network Connectivity Financial Constraints Competition 4 5 6 7 8 Staff Training 9 Privacy Concerns 10 Content Management Member Dissatisfaction 11 12 Changing Technology Description Potential software bugs or glitches that may cause the app to crash or malfunction Risk of unauthorized access or hacking leading to a breach of customer data Difficulty in navigation or complex interface leading to low app usage or customer dissatisfaction Compatibility issues with wearable devices, resulting in the inability to sync data Weak or unstable network connection leading to the inability to access app features or sync data Insufficient funds for app development and maintenance, which may hinder project completion or required features delivery Entry of new fitness app competitors, potentially resulting in a loss of customers to competing apps Lack of training for staff on app usage and features, leading to inadequate customer support Non-compliance with data protection laws, resulting in potential legal actions or fines Inadequate content creation and management, leading to a lack of valuable and engaging content for app users Inability to meet member expectations, resulting in a decline in customer satisfaction and retention Rapid advancements in technology may render certain app features outdated or incompatible in the future Category Technology Security User Experience Integration Infrastructure Budget Market Human Resources Legal/Regulatory Content Strategy Customer Experience Technology

Answer rating: 100% (QA)

To fill in the Root Cause and Triggers fields in the risk register well need to look at each risk identified and determine why that risk might occur Root Cause and what would indicate that the risk is ... View the full answer