Question: Hello Mathew, Great Post! Here is my brief analysis and reply on how design thinking principles and customer experience insights enhance innovation and operational efficiency.

Hello Mathew, Great Post! Here is my brief analysis and reply on how design thinking principles and customer experience insights enhance innovation and operational efficiency. Applying Design Thinking and Customer Experience to Develop Airbnb's Business Model I agree that Airbnb's founders applied design thinking by empathizing with guests and hosts, identifying needs, and iterating based on feedback (Gebbia

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