Hello, please answer only the fourth question. 4 (Thank you)

1. Please define Hospitality Spirit and provide an example of Hospitality Spirit in action in a hotel, a restaurant and a related hospitality entity. Why do you think Hospitality Spirit is crucial to the success of any people service enterprise? What hospitality management attributes can you develop as an hourly employee?

2. Having defined the Hospitality Spirit in question one and using your discussion board #1 as a resource please define and explain five qualities you are looking for in an applicant that has the potential to deliver the Hospitality Spirit. And, five qualities that would disqualify an individual from a position in the service industry.

3. Bob Benton owns a 300-room hotel along the beach in Santa Barbara. The hotel has a restaurant and banquet services. He has hired you as a consultant to create a path forward for his hotel. Mr. Benton was in the real estate industry and has very little experience in the hotel business. After a year of running the hotel, he has seen the occupancy rate slip 15% and the average room rate dip from $156 to $120. What suggestions do you have for Mr. Benton to do to save his hotel?

4. The Rooms division in a hotel has many operational challenges. As a manager, which three attributes are necessary for a functional operation. And, please address what is Yield Management, how it works in a hotel and what value it brings to an operation.