HELP!!!!!!!!! Question 20:

For what reasons do groups oftentimes fail to describe and analyze issues that can become problematic?

MULTIPLE CHOICE:

People assume everyone already knows what the problem is without discussing it.

The group leader fails to set a proper agenda for the group.

Group members become too distracted due to monotonous meetings.

External pressures force the group to reach a decision too fast.

Question 21

Needs and concerns of all parties involved are addressed under which approach to handling conflict?

MULTIPLE CHOICE:

position

flight

unite

flight

Question 22

Laurel supervises shift workers at a call center. What is the best meeting option for Laurel and her employees?

MULTIPLE CHOICE:

Meet with one shift and the same employees every week

Alternate the meetings among shifts to show that all team members are valued and respected.

Keep one meeting time and assign someone from each shift to attend each meeting and ask them to relay the information to their coworkers.

Do not have meetings; send memos to all staff.

Question 23

Stefan and his coworkers are attending a meeting and have concerns about a decision that is about to be made but do not speak up because they do not want to be the voice of dissent. The decision is ultimately carried through, to disastrous results. Stefans team meeting has resulted in which of the following?

MULTIPLE CHOICE:

groupthink

conflic

cohesiveness

an organizational dilema

Question 24

Which is the best option for a leader deciding on who should attend a meeting?

MULTIPLE CHOICE:

All the administrative staff should attend.

Only people who are contributing to the topics for that day should attend.

Someone from each department should attend.

As many employees as possible should attend.

Question 25

Which decision-making strategy is the most time-consuming?

MULTIPLE CHOICE:

consensus

compromise

voting

decision by a leader

Question 26

What is the purpose of a devils advocate?

MULTIPLE CHOICE:

to make sure unpopular views are discussed

to point out obvious flaws in each solution

to provide the vote to make the majority

to push for a decision to be made in a timely manner

Question 27

Why do the warriors play such an integral role in groups?

MULTIPLE CHOICE:

Warriors ask the critical what if questions.

Warriors help convince skeptical group members to follow the plan.

They make sure the team is meeting its objectives.

They make certain the plan is successfully implemented.

Question 28

Jenny is the designated leader of her work group. Jenny should consider herself to be which of the following?

MULTIPLE CHOICE:

recorder

coach

coordinator

secretary

Question 29

What factor(s) contribute to full-time work outside of the home losing its appeal to mothers?

MULTIPLE CHOICE:

a lack of worklife balance due to the second shift

Science shows women desire to stay at home to be with their children.

Their partners are able to contribute more financially, allowing them to be able to stay at home.

unequal pay

Question 30

Susan recently graduated from college and has moved into a new neighborhood close to work. She likes her house, neighbors, and feels that her job offers long-term security and advancement. This is an example of which of these?

MULTIPLE CHOICE:

community

worklife balance

boundary

family

Question 31

Every week, Shweta's company has to post a job advertisement because someone has resigned. Her company is experiencing which of these?

MULTIPLE CHOICE:

retention

internal burnout

attrition

normal turnover

Question 32

Why is it important for organizations to promote healthy worklife balance?

MULTIPLE CHOICE:

Employers can reduce vacation time.

Workloads can be increased to each employee.

Employees will not seek promotions or raises so often.

Employees become more committed to their work.

Question 33

Which of the following is an example of an information communication technology?

MULTIPLE CHOICE:

a personal digital assistant

a punch time clock

a type of language used by two-way devices

a rotary phone

Question 34

Which of the following is an external trigger to anger?

MULTIPLE CHOICE:

being frustrated that you did not ask for vacation time by the assigned deadline

being mad at yourself for procrastinating

regretting that you didnt participate in the software training session

another employee showing up late who has you cover for them

Question 35

Which of the following is true about technological boundaries?

MULTIPLE CHOICE:

The amount of data we can carry has decreased.

Technology has increased our work-related tasks and maintenance.

Technology has grown more confusing in recent times.

Increased technological communication does not allow us to move as freely as before.

Question 36

Paco has to go to two meetings today, two again tomorrow, and an all-day meeting on the third day. Much of the same information will be disseminated at all of these meetings. Paco sees this number of meetings to be excessive, they cut into his productivity, and he sees nothing happy about attending them. Which of these would Paco consider to be the case with all of these meetings?

MULTIPLE CHOICE:

internal time wasters

external time wasters

important parts of his overall productivity

opportunities to hang out with his workplace friends

Question 37

Type A personality types can achieve balance by doing which of these?

MULTIPLE CHOICE:

giving control to other people

becoming proactive

assigning firmer deadlines

checking their colleagues work more often

Question 38

Which is the second step that tasks you with assessing how (and if) your company or organization can accommodate you?

MULTIPLE CHOICE:

step back and reflect

know yourself

evaluate the professional context

your communication interaction

Question 39

At the organization Jim works for, he is repeatedly harassed by the majority of his coworkers. Jim is experiencing which of the following?

MULTIPLE CHOICE:

Jim is about to be fired.

Jim is being bullied.

Jim is being mobbed.

Jim is being threatened.

Question 40

Which of the following is a cause of burnout?

MULTIPLE CHOICE:

enjoying a sense of accomplishment and meaning

being under constant pressure to produce, perform, and meet deadlines

having a supportive boss who cross-trains employees

doing work with a great deal of variation