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What does customer relationship management involve?

Multiple Choice $$

analyzing and redesigning workflow within and between enterprises

managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability

managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

integrating all departments and functions thrqughout an organization into a single IT system so that employees can make decisions by viewing enterprise$-$wide information on all business operations