Here is the prompt:

There are often two different process maps for an organization: "IS" versus "SHOULD." According to Rummler & Brache (2013), "The net message is that, over the long haul, strong people cannot compensate for a weak process. All too often, management relies on individual or team heroics to overcome fundamentally flawed processes" (p. 45). By keeping multicultural and diversity in "mind", if employees are expected to pull off a herculean feat, which process map should be adjusted? How will these adjustments support the employee's efforts?

Reference:

Rummler, G. A., & Brache, A. P. (2013). Improving performance: How to manage the white space on the organization chart (3rd ed.). Wiley.

Here is my classmates response:

If employees are expected to achieve a herculean feat, creating a well-designed "should" process map becomes essential. The "should" process map represents the ideal or optimized way work should be conducted, addressing the gaps identified in the current "is" process map. Developed by a cross-functional team, this map serves as a blueprint for achieving goals by refining and enhancing workflows to maximize efficiency and effectiveness.

To create an effective "should" process map, several key actions should be undertaken. First, establish clear process goals that reflect the high expectations and set realistic subgoals at each critical juncture. This ensures that every step of the process is aligned with the overall objectives. Next, implement robust performance management systems to track progress against these goals, integrating mechanisms for capturing both internal and external feedback. Additionally, allocate resources based on the needs of each function to support the revised demands of the process, ensuring that every part of the process has the necessary support to contribute effectively. Finally, define and optimize the interfaces between functions to streamline transitions and eliminate barriers to efficiency. DQ: Transforming an "Is" process map into a "Should" process map might seem simple, so why do organizations often struggle with this task? What are some common mistakes they make?

What is a thoughtful response I could provide to my classmate?