There are often two different process maps for an organization: "IS" versus "SHOULD." According to Rummler & Brache (2013), "The net message is that, over the long haul, strong people cannot compensate for a weak process. All too often, management relies on individual or team heroics to overcome fundamentally flawed processes" (p. 45). By keeping multicultural and diversity in "mind", if employees are expected to pull off a herculean feat, which process map should be adjusted? How will these adjustments support the employee's efforts?

Students must post at least 1 discussion question for each chapter or article assigned to the discussion board set up for that reading. Questions should stimulate class discussion; therefore, you should not ask questions that are easily answered by referring back to the readingsthey should be questions that will stimulate discussion.

Reference

Rummler, G. A., & Brache, A. P. (2012). Improving performance: how to manage the white space on the organization chart, third edition (3rd ed.). Wiley. Chapter 4