Hi every expert , please answer all questions by selecting the answer please.

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An HR manager has been asked to conduct a series of job analyses for a number of instructional jobs in an educational institution. It is important that the job analysis focuses on identifying the most important skills and abilities needed so that job holders can perform the wide range of tasks they do on their jobs. Which method should the HR manager use in this situation?

A)Critical Incidents Method

B) Position Analysis Questionnaire (PAQ)

C) Competency-Based Approach

D) Functional Job Analysis

A package delivery company needs to maximize efficiency and minimize costs at its package handling and distribution centers. In order to achieve these objectives, the company has worked on analyzing the package handlers job to identify the most efficient way to perform this job to maximize worker efficiency. This is an example of which job design approach?

A) Enrichment

B) Empowerment

C) Ergonomics

D) Industrial engineering

Select the best answer based on your knowledge of different approaches to job design.

The manager of a high performing sales associate at an upscale retail store wants to groom her to become a store manager. Given this, she wants to design the sales associates job so that the sales associate spends a month working in each department in the store. By doing this, the sales associate will learn how the store functions and be prepared for a promotion in the next one to two years. Which approach to job design should the manager use in this situation?

A) Job enrichment

B) Job rotation

C) Job enlargement

D) Job crafting

Select the best answer based on your knowledge of the job characteristics model.

The customer service representatives in the call center of a wireless phone company are dissatisfied with their jobs because they feel that they do not have any decision-making authority to resolve customer issues, such as removing charges from phone bills and giving promotions to customers who are eligible. Based on the job characteristics model, what would you do to address these issues if you were the manager?

A) Increase feedback

B) Increase task significance

C) Increase autonomy

D) Reduce task identity

Management at a public relations firm in Atlanta is concerned that many of their associates are parents with young children who are struggling to balance work and family. In fact, turnover has been especially high among employees for this reason. Exit interviews conducted with departing employees have shown that many of these employees would have stayed if they could have done so on a part-time basis. Management would like to offer a work option to its associates to address this situation. What would you recommend?

Job sharing

Flextime

Dejobbing

Telecommuting

Based on your knowledge of different types of teamwork, select the best answer.

A consumer electronics company wants to promote workers from finance, marketing, engineering, and production to work together when developing new products in the future. Based on this situation, what type of team should be created to enhance the product development process?

Virtual team

Committee

Cross-functional team

Task force team

Based on your knowledge of teams and flexible work options, select the best answer.

You have been hired as an HR consultant to help a public accounting firm to design and implement a new telecommuting initiative at all of its offices. Based on the keys for successful telecommuting team characteristics, what would you recommend to management regarding the design and implementation of the new telecommuting program?

Allow telecommuters to use their own equipment to support telecommuting as this will result in significant cost savings for the company.

Do not hold telecommuters accountable for attending meetings and other internal functions as this would reduce the benefit of workers being able to work outside the office.

Ensure that telecommuting is available for all jobs in the firm.

Establish formal guidelines for telecommuting.

Watch the following video about Zappos and use your knowledge of human resources and empowerment to answer the questions that follow.

Transcript

When the call center operators are allowed to ad-lib with customers, such as blowing a kiss at the Eiffel Tower and watching videos with customers, Zappos is:

A) Encouraging job crafting

B) Reducing its attention to interpersonal skill development

C) Creating a disadvantage for itself in the marketplace

D) Encouraging corporate social responsibility

Tony Hsiehs approach to giving employees great discretion in interacting with customers recognizes that:

A) More managerial control is needed in the workplace

B) Curiosity is a highly sought expertise

C) All risks must be taken

D) Information should have parameters