Hi everyone,There are two tasks for finals. Task $1$: The Case of an Urgent ShipmentCharacters:Robert Schwartz: Regional Sales Manager $($Rio$)$Marie Fonseca: Secretary to Marketing Director $($NYC Head Office$)$Joel Fraizer: Marketing Director $($NYC Head Office$)$Seema Charles: Secretary to Shipping Manager $($NYC Factory$)$Howard Goldswitz: Shipping Manager $($NYC Factory$)$Manes Shene: Shipping Foreman $($NYC Factory$)$Robert makes a call to Joel on an urgent matter. Marie picks up the phone.Let me speak to Joel. This is urgentSorry Sir, He is in an important meeting.But this is very urgent. I must speak to him.Kindly hold on$.$ I will check with him and let you know.Marie goes to Joel who is busy discussing something with three of his managers.Sir, there is an urgent call from Mr$.$ Schwartz. He says he must speak to you.O$.$K$.$ put him on$.$Marie transfers the call to Joel.Yes, Robert. Whats the matter? Be fast, I am in an important meeting.It is about the valve components order for BEC at Rio. They want the order to be air shipped to reach them by tomorrow evening.Why dont you speak to the Shipping Manager? Why bother me$?$You know there is a clampdown on shipping materials by air. It needs a push from you. And, if we cannot deliver the parts by tomorrow evening, BEC has threatened to cancel the order. There is a party from Ennore ready to grab the opportunity.O$.$K$.,$ O$.$K$.,$ I will give it a push.Joel returns to Marie and says, Marie, speak to Howard Goldswitz and have the BEC order for valve components sent by air. It must go today.Marie dials the number of Howard. Seema picks up the phone.Shipping Managers office. Can I help you?This is Miss Fonseca from Head Office. Could I speak to Mr$.$ Howard Goldswitz?Sorry, Mr$.$ Goldswitz is out of the Office. Can I take a message?Well, in that case, Mrs$.$ Charles, please inform Mr$.$ Goldswitz that the valve components order from BEC Rio must be shipped by air, today. Will you see to it$?$Yes, I will pass on the message.Mrs$.$ Charles reacts by saying to herself. Who does Marie think she is$?$In a few minutes, Mr$.$ Howard Goldswitz comes to the office.Sir, says Seema to Mr$.$ Goldswitz, There was a call from Miss Fonseca from Head Office. She wants the BEC Rio order for valve components to be sent by air. She thinks she is the Marketing Director.Oh$,$ dont bother about silly things. I will speak to Manes Shene.Mr$.$ Goldswitz lifts the intercom and speaks to the Shipping foreman.Manes, the BEC Rio people want the components for valves to be delivered urgently. Can you send it today? Have you understood?Yes, Mr$.$ Goldswitz. They are among the completed jobs. I will have them sent today. Urgent.He ponders over it for a few seconds and says to himself. Well, we are not allowed to send anything by air. Booking a full lorry load will cost even more. What to do$?$ When I was promoted, I was told not to ask silly questions. Orders are orders. I am expected to do my job.The foreman ships the order by road transport that will take three full days to reach Rio.On the third day in the morning Mr$.$ Robert Schwartz at Rio receives a call from the Purchase Manager of BEC saying Sorry, we shall not place any future orders. Please cancel any remaining ordersQuestions:$1.$ What was the problem?Please note $-$ There are at least $10$ problems in this case$\mathrm{.}2.$ What could have been better? What recommendations would you offer to the organization to ensure that this does not happen again?