Hi PLease help me with the below for customer relationship management

Question $1$

$1\mathrm{.}1$Provide definitions for the below concepts:

$($a$)$Customer Management

$($b$)$Customer Relationship Management

$($c$)$Relationship Marketing

$1\mathrm{.}2$What are the differences between Transactional Marketing and Relationship Marketing? $(10$ marks$)$

$1\mathrm{.}3$ What are the factors that influence customers? $(10$ marks$)$

$1\mathrm{.}4$ In the context of customer satisfaction management. List the functions.

$1\mathrm{.}5$ Discuss the chains of relationship in relation to the organisation of your choice. $(10$marks$)$