Hi, This is Operations Management

Statistical Control Process (SPC) determines

Select one:

a. if customers are happy.

b. if top management is involved

c. if assignable causes are disturbing the process

d. if customers are motivated

Continuous improvement is a philosophy that:

Select one:

a. ensures there are plenty of quality inspectors to find areas for improvement.

b. uses problem-solving techniques within work teams.

c. encourages the hiring of statistical process control specialists to reduce the need for current employees to learn statistical methods

d. waits until a big problem occurs, then systematically solves it.

Quality management requires

Select one:

a.printing promotional brochures

b.workers not working overtime

c. keeping internal customers satisfied

d. ISO-9000 certification

The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process, product, or service capability; the other is a comprehensive system for achieving and sustaining business success.

Select one:

True

False