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Instructions

Review #$5($Chapter $8)$

Maximum points: $10$

Pages: one to two pages; double space, font size $12.$

This review is related to Chapter $8.$ Choose two of the five questions. Provide your answers in a few paragraphs.

$1.$ Find an organization that you are familiar with and determine how it manages its supply chain. Is the company effectively managing the supply chain, or does it need closer integration and collaboration with its suppliers? What information technologies are used to enhance supply chain capabilities? Cite the sources of your response. Be specific.

$2.$ Search the web for a recent product recall. How did the company handle the recall? Were the actions appropriate, or could increased supply chain visibility has helped? Be specific.

$3.$ Search the web for recent articles on social CRM$.$ What is the current state$-$of$-$the$-$art application for managing customer relationships in social media? What are their features and usages? Cite the sources. Be specific.

$4.$ Analyze the supply chain of your favorite electronic gadget and compare this with the supply chain of your favorite pair of jeans. How do the supply chains differ? What are the potential reasons for this? Cite your sources. Be specific.

$5.$ Assume you are a sales manager. What sales performance measures would you want the CRM system to provide you to manage your sales force better? For each measure, describe how you would use it and at what interval you would need to update this information. Be specific.