(Hint: Compute relative performance and CPV's)

Problem 3-10
Powerful Portable Computer Designs
	Relative
Attribute	Importance	Computer A	Computer B
Speed	20%	7.5	7.8
Active memory	25%	8.5	8.0
Portability	15%	6.5	5.3
Reliability	30%	9.1	8.8
Price	10%	3.1	5.2

to vete de reants They use tho following attibutes a the basis for the wryey sow, greaming terain varity, dhallenge, value, lifts, series, weather, acces, on-mountain food, lodging, dining apris-de, off-ill activiles, family programs, seenery, terain parke, and overall salisfetion. Clasily each of these attributes using the eight dimensions of quality (ie, performance, features, etc.). 2. Classify the following customer requirements for a bote using the five key dimensions of service quality-rellability, assurance, tangubles, empathy, or respenimeness. 74 - Hotel equipment is always functioning - Hotel staff is knowledgeable to answer guest's questions - Ilote has comfortable beds, furmiture, and fittings - Cuests fees safe as services are delivered to thear - Hote servioss are provided as promiacd - Lhotel has well-dressed stall - Hotef staff os always w. Iling, to lely guects - Llote furmibhing ayyar lo be fican and sainy - Guests meckre indimudal athitwn Powerful Pertable Cempuler Designs (PPCD) is trying to design a poweriut, portable computer tar geted toward quality managers, They have swrweyed a pand of quality managers and have found that the characteristic that are important to such managers are speed, active menory, portablity, relability, and price. PPCD has two differ ent models that they had the panel to rate The relative importance percentages and ratings are shawn in the table in spreadsheet Cos-halaxile an the Student Campanion Site. Calculate the retative performance and weighited customur porceired value (COV) of cach plot computer product. Which one shoud PPCD) saale up for full production? If they nanted to groduce the aher design as a backup, wind one characteristh of the sucond best conty uter shanld they iry to tahance