Question: -Homework 1 (Spring 2022): 1. Calculate the defect rate per million opportunities (DPMO) and the sigma level for this situation: Business: Call Center. Voice of

-Homework 1 (Spring 2022): 1. Calculate the

-Homework 1 (Spring 2022): 1. Calculate the defect rate per million opportunities (DPMO) and the sigma level for this situation: Business: Call Center. Voice of the customer: "I consistently wait too long to speak to a representative." KPI: % of customers who wait more than 60 seconds to connect to a service rep. per shift. Situation: Out of 21,501 calls, 220 customers had to wait more than 50 seconds to be connected to a service rep. 2. Calculate the defect rate per million opportunities (DPMO) and the sigma level for this situation: Business: injection molding process in manufacturing company Voice of the customer: "I want a defect free product." KPI: % product defective due to molding defects Situation: 200,000 units were molded last month and 376 units were flagged for defects. The main defects were short-shots, flash, sink, and splay. 3. First-pass yield Consider this process: 615,000 cartons Printing Gluing Shipping 575,574 cartons shipped 18,450 scrapped 23,862 scrapped 12,000 reworked 114 scrapped 298 reworked a. Calculate First Pass Yield (rolled throughput yield) for the entire process. Show your work. b. Calculate Final Yield for the entire process. Show your work. Discuss the differences in results. C

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