Hospital Project Case Study

You are a project manager for the Regional Hospital. The hospital is adding a new cancer wing to its existing facilities. Because of funding from government grants and several significant donors, the hospital is also undertaking facility-wide improvements. You have been asked to lead a project to replace the processes and system used to schedule patients into patient rooms, treatment and diagnostic rooms, and operating rooms throughout the hospital, including the new cancer ward. The goal of the project is to improve the hospitals scheduling capability, with particular attention to maximising the use of the hospital facilities. The scheduling approach needs to satisfy critical patient healthcare needs and patient desires, such as having a private room when their insurance will cover the cost.

There are many things to consider when scheduling a hospital facility. These include, but arent limited to:

• The critical need for immediate care
• Insurance entitlements per patient (for example, private or semi-private room)
• Is the patient contagious?
• Need for diagnostic or health monitoring equipment and the capability of a patient room to accommodate the equipment

• Staffing levels with required expertise, such as X-ray technicians or surgical skills

The overall project sponsor is the hospital COO, Dr. Carla Olsen, who will work with you to provide management support for the project. She oversees Physician and Patient Services in her role as the COO. She is frustrated by the hospitals inability to effectively schedule facilities and is very excited about implementing this project. In your initial conversations with Dr. Olsen, she has expressed very strong opinions about how scheduling should be performed.

Hospital Case Study Organization Chart

Use the Problem Statement template to answer these two questions. You can get it by clicking on this Problem Statement Template.docx . Once you have completed updating the Problem Statement template below with your answers, please submit the Word or PDF document.

1. Problem Statement - Problem or opportunity: define the problem to solve or the opportunity to take advantage of. Be brief.
2. Project Goal - Describe the end result the project will deliver in a way thats easy for everyone to understand.

Use the Project Charter template to answer these questions. You can get it by clicking on this Project Charter template.docx . Once you have completed updating the Project Charter template below with your answers, please submit the Word or PDF document.

• review the Case Study organization chart and the Scope statement
• Include information about the PMs authority and the support the Project Sponsor provides

1. PMs Authority describe information about the PMs authority and the support the Project Sponsor needs to provide
2. Objective Rescheduling procedures decreased by 75% - who do you believe the stakeholders are and why are those stakeholders critical to the project.
3. Objective - Software must run on all current computer platforms - who do you believe the stakeholders are and why are those stakeholders critical to the project.
4. Objective - Decrease average procedure wait time to less than 30 minutes - who do you believe the stakeholders are and why are those stakeholders critical to the project.
5. Objective - Reduce procedure errors by 50% - who do you believe the stakeholders are and why are those stakeholders critical to the project.
6. What support from Dr. Olsen, the project sponsor, is required regarding staffing to appropriately utilize hospital facilities and meet the goal of decreasing the average procedure wait time to less than 30 minutes?
7. What support from Dr. Olsen, the project sponsor, would you expect to support the goal of reducing the procedural errors by 50%?
8. Consider the two project goals we did not discuss in questions 4 7: For these very substantial goals, which stakeholders need to be engaged to achieve these goals and why are they needed?
   • Hospital is the first choice by more than 60% of residents
   • Hospitals return on assets is greater than 12%

This is the Problem Statement Template:

Problem Statement / Goal Template

Problem Statement

Problem or opportunity: define the problem to solve or the opportunity to take advantage of. Be brief.

Project Goal

Describe the end result the project will deliver in a way thats easy for everyone to understand.

Project Charter Template:

Answer the following questions about the project charter:

1. The project manager needs the authority and support from the sponsor to work with project stakeholders to deliver the following objectives from the scope statement:
   • Rescheduling procedures decreased by 75%
     • Software must run on all current computer platforms
     • Decrease average procedure wait time to less than 30 minutes
     • Reduce procedure errors by 50%

For each of these objectives, who do you believe the stakeholders are and why are those stakeholders critical to the project?

2. What support from Dr. Olsen, the project sponsor, is required regarding staffing to appropriately utilize hospital facilities and meet the goal of decreasing the average procedure wait time to less than 30 minutes?
3. What support from Dr. Olsen, the project sponsor, would you expect to support the goal of reducing the procedural errors by 50%?
4. EXTRA CHALLENGE QUESTION! Consider the two project goals we did not discuss in question 1:
   • Hospital is the first choice by more than 60% of residents
   • Hospitals return on assets is greater than 12%
   • For these very substantial goals, which stakeholders need to be engaged to achieve these goals and why are they needed?

Problem Statement / Goal Template

Problem Statement

Problem or opportunity: define the problem to solve or the opportunity to take advantage of. Be brief.

Project Goal

Describe the end result the project will deliver in a way thats easy for everyone to understand.