Question: How can I start to propose an Alternative Dispute Resolution system for disputes between dog and cat sitters and owners? The one the Rover pet

How can I start to propose an Alternative Dispute Resolution system for disputes between dog and cat sitters and owners? The one the Rover pet services app have at the moment starts with a phone call pr email to their team, and they decide, but they do not disclose what are the team qualifications, or how they get to a decision, etc.

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