How do communication breakdowns, fueled by cognitive biases and perceptual distortions, exacerbate conflicts and impede constructive dialogue
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How do communication breakdowns, fueled by cognitive biases and perceptual distortions, exacerbate conflicts and impede constructive dialogue and problem-solving efforts, and what role do active listening, empathy, and reframing techniques play in fostering mutual understanding and empathy among conflicting parties ?
Related Book For
Introduction To Leadership Concepts And Practice
ISBN: 9781544351599
5th Edition
Authors: Peter G Northouse
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