Question: How do I calculate Customer Lifetime value? Can you please provide me with an example which includes up to 10 years. I am unsure how
How do I calculate Customer Lifetime value? Can you please provide me with an example which includes up to 10 years.
I am unsure how to attach an image to this question but on page 162 Kolter Marketing Management Table 5.3 is a good example.
It shows 10 years and has the following attributes on the vertical access:
- number of customers
- revenue per customer
- variable cost per customer
- margin per customer
- acquisition per customer
- total cost or profit
- present value.
On the horizontal access it has the years. Could you provide an example with the following criteria.
Thank you
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