Question: How do I calculate Customer Lifetime value? Can you please provide me with an example which includes up to 10 years. I am unsure how

How do I calculate Customer Lifetime value? Can you please provide me with an example which includes up to 10 years.

I am unsure how to attach an image to this question but on page 162 Kolter Marketing Management Table 5.3 is a good example.

It shows 10 years and has the following attributes on the vertical access:

  • number of customers
  • revenue per customer
  • variable cost per customer
  • margin per customer
  • acquisition per customer
  • total cost or profit
  • present value.

On the horizontal access it has the years. Could you provide an example with the following criteria.

Thank you

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