Question: How do smart factories and lean manufacturing differ from other manufacturing technologies? Why are these new approaches needed in today's environment? Lean concepts such as

  1. How do smart factories and lean manufacturing differ from other manufacturing technologies? Why are these new approaches needed in today's environment?
  2. Lean concepts such as continuous improvement and waste reduction have long been used by manufacturing companies. Please discuss how service firms can apply the same concepts. Do you think many service companies are adopting these ideas?
  3. What is a service technology? Are different types of service technologies likely be be associated with different organization designs? Please explain.

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