TechWork Service Booking System

TechWork is a newly established maintenance company in UAE. They need to create a mobile application where customers can book their services through the app.

The Management invited you, as a system analyst to describe their requirement. In your first meeting, the Manager indicated his need for an app where customers can click to select and book a service, then they can enter their location and details, in addition to customers ability to pick an available time slot to receive a maintenance staff.

The management expects that the new system will reduce booking errors, will increase customer satisfaction and increase operational efficiency. They just put one condition that the system must be installed by December 1st (this meeting was in end of August). They expect a full report by end of September with a full detailed planning.

Task 1: Business Case, Problem Definition and System Request.

Task 2: Feasibility Study

For the same above system request, conduct feasibility study for the above depicting the 4 aspects of feasibility study:

Operational feasibility.

Technical feasibility.

Economic feasibility (where the student can show Tangible cost (calculating Total cost) and Intangible Costs.

Schedule feasibility (where the student can show a table containing due dates of every phase of SDLC).