how to write this in an email $-$ You work in the customer service department at Palm Tech and received Mr$.$ Davis$$ letter. You review

the policy of your department and discover that you cannot grant his request for a replacement

organizer. You now have to write and tell him the bad news. Please include the following information

in your letter:

$$ That you cannot provide him with a replacement

$$ The return period of $30$ days has passed

$$ Provide information to get it repaired

$$ The alternatives are he can purchase the same organizer, which is reduced in price to $$199,$ or

purchase a newer version, such as the Vx$500$ or Vx$600,$ for approximately the same price he

originally paid.