Question: How would I go bout drafting an email that is supposed to be a Routine Claim? Some context for this: I am a store associate

How would I go bout drafting an email that is supposed to be a Routine Claim?

Some context for this:

  1. I am a store associate for a book company and our company has ordered bookshelves from a hardware store.
  2. The bookshelves are too small and the delivery drivers have damaged one of the bookshelves ordered.

Routine claim:

OPENING (1-2 sentences)

BODY (5-6 sentences)

CLOSING (2-3 sentences)

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