How would you define $$business process management$$ based on this video and text

reading? How would you compare it to business process re$-$engineering, continuous

improvement, and total quality management approaches?

$2.$ What are the major objectives of BPM$?$

$3.$ What is the significance of a $$service$-$oriented architecture?$$ What difference does this

make for implementation, cost, and flexibility of the BPM tools?

$4.$ Why is it important that the BPM software produces a Business Process Execution

Language $($BPEL$)$ model for the IT department?

$5.$ What is the utility of $$key performance indicators$($KPI$)?$

$6.$ Why is it important for managers to be able to $$drill down$$ into the data and system?