Human Relations in Business: Chapter 1: Learning Outcomes. Please answer all the questions.

1. Explain why human relations skills are important.

2. Discuss the goal of human relations.

3. Describe the relationship between individual and group behavior and organizational performance.

4. Briefly describe the history of the study of human relations.

5. State some of the trends and challenges in the field of human relations.

6. List 10 guidelines for effective human relations.

7. List the three approaches to handling human relations problems and discuss which is the most effective approach.

8. Describe the three parts of developing a new habit.

9. State the three objectives of the book.

10. Identify your personal low and high human relations ability and skill levels. identify three personal human relations goals for the course.

11. Identify three personal human relations goals for the course.

12. Define the 17 key terms throughout the chapter identified in bold with their definitions in italic font. They are listed at the end of the chapter.