HUMAN RESOURCE MANAGEMENT AT EXCELSIS(U) LTD Excelsis (U) Ltd, a microfinance operating in Arua city in West Nile sub region of Uganda, serves members of the business community in the city by providing micro loans. The company is seeking to restructure and realign its culture to meet its challenging socioeconomic environment. In the past the company had developed a negative work culture characterized by cronyism and infighting where departmental heads created small chiefdoms that could not effectively cooperate with other departments. Even within the 1 2 departments there were a lot of infighting. The quality of work outputs remained very low with both internal and external customers often complaining about service delivery, Workers morale remained very low and turnover rates were as high as 25% as job descriptions were vague and overlapping. In one instance, five junior credit officers left the firm at ago. Unprifessional behaviour was also evident in subjective performance evaluation. During a recent evaluation of staff by the Senior accountant who heads the accounting department the five Accounts assistants in the department were rated as follows in terms of quality of work output: a) Richard Obbo = 78% Page 1 of 2 b) Esperance Uwase = 68% c) Adan Duale = 70% d) Shamim Mambo = 56% e) Teddy Abalo = 50% However, a new evaluation conducted by a hired consultancy firm using the paired Rate